Water Damage Restoration

When ONT Restoration arrives at the scene we start by evaluating health concerns and safety hazards, our main concern is your well being if your property is not safe to remain at we will arrange transportation and housing/hotel accommodations for you and your family. So we can know you are safe and comfortable while we bring your property back to its pre loss state.

Next we determine the source of water intrusion and the category of water damage and cleanup.

There are 3 categories of water damage:

CATEGORY 1 is odorless water from a clean source with no substantial risk of causing sickness or discomfort. To make sure the situation remains a category 1 immediate action must be taken to prevent water from being present for an excessive period of time and the affected area must be clean and well maintained.

Examples: Sink overflow, appliance malfunction, broken water supply lines

CATEGORY 2 water is contaminated physically, chemically or biologically. For the situation to remain a category 2 water must not be allowed to dwell in the structure for an extended period of time.

Examples: Toilet bowl overflow if it contains urine, dishwasher or clothes washer discharges, water bed leaks, aquarium leaks and water that enters the structure from hydrostatic pressure (from below grade). If a structure is affected by category 2 water, special steps and procedures must be taken in order to restore the property to a pre loss state. This procedure does not only involve drying but cleaning procedures must be employed before the drying process can be completed.

Our team will prevent growth of microorganisms by employing the appropriate antimicrobials and completely cleaning all affected material using safe and environmentally friendly cleaners and disinfectants, we then thoroughly and rapidly dry all affected areas using the latest and most advanced dehumidifiers and air blowers while using thermal imaging and infrared cameras to ensure and track our progress.

CATEGORY 3 is water intrusion that results from a grossly unsanitary source that could be carrying pathogenic disease causing agents.

• We will remove contaminants and ensure they don’t spread
•  Deodorize the area for sewage odor control
• Cleanup and rinse
• Apply disinfectant-cleaner and all surfaces will be agitated with a scrub brush
• Cleanup and rinse for a second time
• Repeat disinfectant-cleaner application

Examples: sewer or septic system discharge from toilets, or floodwaters that intrude a structure.

Employee and occupant health and safety are our first priority on every job, we mark and post hazard signs by all the affected areas, and we will arrange transportation and other accommodations for the clients if the area is dangerous and uninhabitable.

This type of water is HIGHLY UNSANITARY, this situation requires special procedures to clean and decontaminate. CALL US IMMEDIATELY 416-819-5000 we will show up with the right team and the right expertise to make you happy.